Refund Policy

Thank you for choosing Nigraan from Hershall Computing Private Limited. We strive to provide high-quality products and services to our customers. In the event that you are not satisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind.

1. Eligibility for Refund:

1.1. Software Defects: If you encounter a technical issue or a defect in the software that prevents you from using it as intended, we will work diligently to resolve the issue. If a satisfactory resolution is not achieved within a reasonable timeframe, you may be eligible for a refund.

1.2. 30-Day Money-Back Guarantee: For Nigraan VMS and QMS we offer a 30-day money-back guarantee. If you are dissatisfied with the software for any reason within the first 30 days of purchase, you can request a refund.

1.3. Non-Delivery of Software: If you do not receive the software license or use link within a reasonable timeframe after the purchase, you may be eligible for a refund.

2. Refund Procedure:

2.1. Contact Support: To initiate a refund request, please contact our customer support team at [support@nigraan.com]. Provide your order number, a detailed description of the issue, and any relevant supporting documentation.

2.2. Resolution Attempts: We are committed to resolve any issues you may encounter. Our support team will work with you to understand and address the problem. If a resolution is not possible, a refund will be processed.

2.3. Refund Processing Time: Refunds will be processed within 15 business days of approval. The actual time for the refund to reflect in your account may vary depending on your payment method and financial institution.

3. Contact Information:

For any questions or concerns regarding our refund policy, please contact:

Hershall Computing Private Limited
Customer Support Department (Nigraan)

Email: [support@nigraan.com]

Note: This refund policy is subject to change without notice. Please check our website or contact customer support for the most up-to-date information.